Area Service Manager

2 weeks ago


Patna, India Staffing Solutions Full time

The Area Service Manager is responsible for managing and enhancing service operations across the designated region to ensure customer satisfaction and operational excellence.

Key responsibilities include:

- Service Operations Management: Oversee and optimize the field service operations, ensuring efficient workflows and adherence to company standards.

- Team Leadership: Lead, train, and support a team of field service technicians and support staff, fostering a strong service-oriented culture.

- Dealer Coordination: Collaborate with dealerships and service centers within the region, ensuring that service processes align with company guidelines.

- Customer Relations: Handle customer complaints and escalations professionally, working towards quick and effective resolution.

- Performance Monitoring: Track key performance indicators (KPIs) for service quality, turnaround time, and customer satisfaction.

- Process Improvement: Identify areas for operational improvement and implement best practices to enhance service delivery.

- Reporting and Analysis: Regularly report on service metrics and provide insights to upper management to support strategic Proven experience in service management, ideally within the two-wheeler (2W) industry.

- Strong leadership skills with the ability to manage a diverse team and handle challenging situations.

- Excellent communication and customer service skills.

- Analytical skills to interpret service data and drive continuous improvements.

(ref:iimjobs.com)
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