IT Support Associate for Customer Experience and Business Trends
2 weeks ago
Amazon is seeking a skilled IT support professional to join our Customer Experience and Business Trends team. As a key member of our team, you will be responsible for providing technical support for our globally dispersed workforce.
Key Responsibilities- Windows/Linux OS deployment and support
- Provide end user hardware, software, and application support
- Perform system and operational tasks for disparate cloud environments
- Execute change management and maintenance tasks
- Troubleshoot and resolve technical issues, and respond to emergent IT events
- Perform software and hardware configuration, provision laptops, install programs, and manage virtual desktops
Customer Experience and Business Trends is an organization dedicated to deeply understanding and improving customer experience globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings for almost every business at Amazon.
Requirements- Bachelor's degree in computer science or equivalent
- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- 1+ years of IT Support experience in a production environment
- Knowledge of IT/Networking concept (DNS, TCP/IP, Email, HTTP, HTTPS)
- Experience supporting productivity applications (Outlook, Microsoft Office)
- Experience in PC troubleshooting, deployment, and support
- AWS, Azure, or Google Cloud experience
- Experience supporting end users and applications in an enterprise IT environment
- Windows 10, Windows Server 2016/2019, and Linux experience
- Advanced networking and connectivity troubleshooting skills
- CompTIA A+, CompTIA Network+ certification
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