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IT Support Associate
1 month ago
We are seeking a highly skilled IT Support Associate to join our Customer Experience and Business Trends team. As an IT Support Associate, you will be responsible for providing technical support to our team members, ensuring they have the necessary tools and resources to perform their duties efficiently.
Key Responsibilities- Deploy and support Windows and Linux operating systems
- Provide end-user hardware, software, and application support
- Perform system and operational tasks for disparate cloud environments
- Execute change management and maintenance tasks
- Troubleshoot and resolve technical issues, and respond to emergent IT events
- Perform software and hardware configuration, provision laptops, install programs, and manage virtual desktops
- Respond to technical failures and requests, per on-call schedule
Our team is dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings for almost every business at Amazon - for every customer.
Requirements- Bachelor's degree in computer science or equivalent
- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- 1+ years of IT Support experience in a production environment
- Knowledge of IT/Networking concept (DNS, TCP/IP, Email, HTTP, HTTPS)
- Experience supporting productivity applications (Outlook, Microsoft Office)
- Experience in PC troubleshooting, deployment, and support
- Excellent verbal and written communication skills
- AWS, Azure, or Google Cloud experience
- Experience supporting end users and applications in an enterprise IT environment
- Windows 10, Windows Server 2016/2019, and Linux experience
- Advanced networking and connectivity troubleshooting skills
- CompTIA A+, CompTIA Network+ certification