Sales Conversation Excellence Specialist

6 days ago

Shimoga, Karnataka, India beBeeAudit Full time ₹ 10,00,000 - ₹ 15,00,000

Job Description

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The purpose of this position is to enhance Advisor performance within the organization by implementing Best-in-Class Call Audits, audit documentation & feedback, and collaborating on enhancements in advisor conversation quality.

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Roles and Responsibilities

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  • Quality Audit professional with hands-on experience in all aspects of contemporary Conversion centric (Sales Process) Call Audits.\
  • Monitor and evaluate inbound and outbound sales calls for adherence to quality standards and compliance.\
  • Provide detailed feedback and recommendations to Outreach Advisors for continuous improvement.\
  • Document call assessments, identify trends, and report on key performance indicators (KPIs).\
  • Collaborate with the training team to develop coaching programs based on audit findings.\
  • Assist in creating and updating quality guidelines and performance criteria.\
  • Ensure compliance with company policies, procedures, and relevant regulations.\
  • Work with management to identify areas for process optimization and improved customer interactions. \
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    • Bachelor's degree or equivalent experience in a relevant field.\
    • Proven experience 3+ years as a Call Quality Auditor or in a quality assurance role within a sales-oriented call center.\
    • Strong understanding of consultative sales processes in a high-ticket sales environment and Inside Sales Outreach operations.\
    • Excellent analytical and observation skills.\
    • Effective communication and feedback delivery.\
    • Proficiency in using call monitoring tools and CRM software.\
    • Familiarity with EdTech industry standards is a plus.\
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      • Key Skills: \
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        • Call Quality Audit\
        • Consultative Sales Process Knowledge\
        • Delivering Feedback\
        • Critical thinking\
        • Coach & develop teams\
        • Growth mindset\
        • Conflict resolution\
        • Decision Making\
        • Technical: MS Office applications like Excel, Powerpoint, Planner, etc.\
        • Reporting skills for formulating and basic automation, trend analysis using Excel\
        • Working knowledge of any tools/applications to implement instructional design process – preferred\
        • Working Knowledge of Salesforce is an added plus\

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