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2 days ago
Job Title: Quality Assurance Specialist
\We are seeking a highly skilled Quality Assurance Specialist to join our team. The successful candidate will be responsible for conducting thorough call audits, providing detailed feedback and recommendations, and assisting with enhancing advisor conversation quality.
\Key Responsibilities:
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- Conduct regular call audits to evaluate the quality of sales calls and provide actionable feedback to advisors.\
- Monitor and evaluate inbound and outbound sales calls for adherence to quality standards and compliance.\
- Collaborate with the training team to develop coaching programs based on audit findings.\
- Document call assessments, identify trends, and report on key performance indicators (KPIs).\
- Assist in creating and updating quality guidelines and performance criteria.\
- Ensure compliance with relevant regulations and company policies.\
- Work with management to identify areas for process optimization and improved customer interactions.\
- Analyze data and identify opportunities for process improvements.\\
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