Employee Experience Manager

17 hours ago


Solapur, Maharashtra, India beBeeCustomerService Full time ₹ 10,00,000 - ₹ 15,00,000
About the Role

Reimagining employee relocations with innovation is a thrilling challenge for exceptional individuals.

HappLocate, founded in 2016, revolutionized employee relocations across diverse locations. Leveraging cutting-edge technology and bespoke solutions, our comprehensive services cover house shifting, pet relocation, office moves, and personalized house search assistance, ensuring seamless management from planning to post-move support.

Key Responsibilities

  • Lead a team of customer service representatives in managing customer inquiries and resolving issues efficiently
  • Develop and implement support strategies to enhance customer satisfaction and loyalty
  • Collaborate with cross-functional teams to improve service processes and escalate critical issues as needed

Requirements

  • Exceptional customer service and problem-solving skills
  • Strong analytical and leadership abilities with experience in team management
  • Effective written and verbal communication skills
  • Ability to work on-site in Solapur, India

We Offer

  • A dynamic work environment that encourages growth and development
  • Ongoing training and mentorship opportunities
  • A competitive salary and benefits package


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