
Employee Experience Manager
17 hours ago
Reimagining employee relocations with innovation is a thrilling challenge for exceptional individuals.
HappLocate, founded in 2016, revolutionized employee relocations across diverse locations. Leveraging cutting-edge technology and bespoke solutions, our comprehensive services cover house shifting, pet relocation, office moves, and personalized house search assistance, ensuring seamless management from planning to post-move support.
Key Responsibilities
- Lead a team of customer service representatives in managing customer inquiries and resolving issues efficiently
- Develop and implement support strategies to enhance customer satisfaction and loyalty
- Collaborate with cross-functional teams to improve service processes and escalate critical issues as needed
Requirements
- Exceptional customer service and problem-solving skills
- Strong analytical and leadership abilities with experience in team management
- Effective written and verbal communication skills
- Ability to work on-site in Solapur, India
We Offer
- A dynamic work environment that encourages growth and development
- Ongoing training and mentorship opportunities
- A competitive salary and benefits package
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