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Progress OpenEdge Technical Support Expert
2 weeks ago
We are seeking a seasoned Application Support Engineer with expertise in Progress OpenEdge (ABL/4GL) to deliver exceptional service to our clients.
The ideal candidate will provide Level 2 and Level 3 support for applications built on Progress OpenEdge, ensuring application stability and collaborating closely with users and development teams.
Key Responsibilities:
- Deliver L2/L3 support for applications built on Progress OpenEdge.
- Monitor application performance and ensure system availability.
- Analyze and resolve incidents, service requests, and problem tickets within Service Level Agreements.
- Perform root cause analysis and implement long-term fixes to recurring issues.
- Manage batch processes, jobs, and scheduled tasks.
- Coordinate with development teams for bug fixes, enhancements, and release deployments.
- Support application upgrades, patches, and migration activities.
- Maintain accurate documentation of issues, resolutions, and standard operating procedures.
Required Skills & Experience:
- Strong hands-on experience with Progress OpenEdge (ABL/4GL) in a support environment.
- Good understanding of Progress Database concepts and performance troubleshooting.
- Experience in incident management, problem management, and change management.
- Familiarity with UNIX/Linux commands and scripting.
- Exposure to ticketing tools (ServiceNow, JIRA, Remedy, etc.).
- Strong troubleshooting, analytical, and communication skills.
Desirable Qualifications:
- Knowledge of integration with APIs/web services.
- Experience in working with global support models.
- Basic knowledge of SDLC / Agile methodologies.
