Technical Onboarding Expert

2 days ago

Varanasi, Uttar Pradesh, India beBeeCybersecurity Full time ₹ 1,20,00,000 - ₹ 2,00,00,000

We are seeking a technical expert to lead the onboarding and enablement of enterprise customers across multiple cybersecurity products. This role involves hands-on implementation, technical consulting, and driving customer success in hybrid, cloud, and containerised environments.

This is a global role, so you may be working across different shifts supporting Customers across multiple timezones. Our work environment is Hybrid mode (3 days from office, 2 days from home).

Key Responsibilities
  • Lead end-to-end onboarding for enterprise customers on multiple Cyber Security products
  • Conduct kickoff sessions, product walkthroughs, and configuration workshops tailored to customer needs
  • Align solution deployment/configuration/optimisation with customer business goals, security policies, and compliance requirements
  • Assist with the deployment and configuration of Cyber Security agents, sensors, connectors, and APIs across cloud, on-prem, and hybrid environments
  • Support secure integration with AWS, Azure, GCP, OCI, and containerized platforms such as Kubernetes, Docker, and CRI-o
  • Provide expertise in asset discovery, patch deployment, vulnerability scanning, and policy configuration
  • Act as a trusted technical advisor throughout the implementation phase, ensuring successful adoption and long-term retention
  • Educate and guide customers on platform capabilities, security use cases, and best practices
  • Design and manage onboarding plans, training sessions, and success criteria tracking
  • Partner with internal teams including Product Management, Support, and Engineering to resolve implementation challenges and shape future enhancements
  • Collect feedback to inform product development and improve onboarding frameworks
Required Skills and QualificationsExperience & Technical Skills
  • 5+ years in customer-facing technical roles (e.g., onboarding, professional services, customer success, pre-sales, or support)
  • Hands-on experience in enterprise IT environments, with working knowledge of Windows, Linux, and basic networking concepts
  • Exposure to cloud platforms (AWS, Azure, GCP, OCI)
  • Familiarity with cybersecurity principles, vulnerability management, compliance frameworks, and threat detection tools
  • Ability to deploy and manage endpoint agents, connectors, and policy configurations across diverse systems
  • Experience in working with security scanning tools, configuration baselines, patch rollouts, and dashboards
  • Exceptional communication, presentation, and client engagement skills
  • Proven ability to simplify complex topics for technical and non-technical stakeholders alike
  • Analytical thinker with problem-solving orientation
  • Flexible working schedule, as role requires
  • Able to work independently and manage multiple onboarding projects simultaneously
  • Collaborative and empathetic approach to building customer relationships
Preferred Skills and Qualifications
  • Prior experience with Cyber Security platform (as an end-user, consultant, or sales engineer)
  • Understanding of IT asset management, configuration compliance, and security operations workflows
  • Exposure to container technologies (Kubernetes, Docker, CRI-o)
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