Business Operations Manager

1 day ago


Jodhpur, Rajasthan, India beBeeBusiness Full time ₹ 1,00,00,000 - ₹ 2,00,00,000
Business Operations Manager

In this role, you will oversee the end-to-end issuance and fulfillment of new business. Your key responsibility will be to manage workflow, streamline processes, and improve efficiency through regular engagement with distribution/policy issuance/underwriting teams.

This is an exciting opportunity to lead strategic initiatives and drive fulfillment processes by analyzing data and reporting trends to stakeholders. You will be responsible for strengthening relationships with distribution heads and engaging regularly to monitor and improve performance.

  • Relationship Management
  • Strengthening relationships with distribution heads through regular engagement.
  • Engage regularly to monitor and improve performance.

Managing New Business

  • Responsible for managing the new business issuance process.
  • Ensure daily traction on Work-in-Progress (WIP) to meet monthly targets.
  • Drive WIP clearance through hub teams to clear field WIP on a daily basis for issuance.
  • Regular governance calls with HUBs teams.
  • Responsible for end-to-end WIP management.
  • Identify opportunities for improvement and drive process and operational excellence initiatives.

Data and Reporting

  • D Delivery of reports and analysis on various business parameters.
  • Enabling and supporting distribution with data sets, reports, and dashboards.
  • Working closely with internal departments on report automation agenda.
  • Creating presentations for senior management as required.

Control and Monitor Processes

  • Ensure maintenance and updating of Standard Operating Procedures (SOPs).
  • Document and control changes in existing processes.
  • Ensure all service requests are processed according to defined Service Level Agreements (SLAs).

Projects and Continuous Improvement

  • Benchmarking internally and externally to establish best-in-class delivery/quality standards.
  • Rolling out new guidelines for distribution adherence.

Manage People

  • Develop team members to perform effectively and efficiently.

Measures of Success

  • Monthly governance engagements with Distribution leaders/Head.
  • Publishing monthly issuance dashboard/scorecard.
  • Driving operational efficiencies with Distribution team.
  • 92% Monthly 0 Issuance.
  • 94% Monthly 2 Issuance.
  • FTR of 85%
  • Drive customer satisfaction through resolution of escalations and requests within TAT.
  • Number of projects completed - Complete 1 Green/Black belt project per year.
  • Talent retention >10% attrition for G2M2abv.
  • Accurate reconciliation of business data/reports.
  • User-friendly customization of analytical reports.
  • Number of initiatives deployed to bring process improvements.
  • Effective alignment across departments with minimal escalations.

Qualifications and Experience

  • Graduate/Post Graduate in Management.
  • Must have minimum 10+ years experience.
  • 5 years in relationship management and Banca operations management.
  • Sound knowledge of Bancassurance or Banking Operations Model & specifically operations processes.
  • Good communication & analytical skills.
  • Strong data skills and solution-centric approach.
  • Customer-centric approach.
  • Process documentation and systems approach.
  • Computer skills in using databases and office management software including spreadsheets/presentation skills.
  • Team management and strong relationship skills.


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