Strategic IT Service Level Agreement Manager

RoleService Management (Change, Incident, Problem, CMDB)Years of Experience 8 to 12 yearsLocation Pune and ChennaiService Management (Change, Incident, Problem, CMDB)Intermediate IT infrastructure setup knowledge Knowledge and experience of Service Management/Operation process and its environment. Knowledge of the ITIL framework as well as high level of...

Strategic Account Manager - National Mobility and IoT ServiceWe are seeking an experienced leader to manage our strategic accounts for Mobility and IoT products. In this role, you will be responsible for delivering exceptional service and collections across the customer life cycle.Key Responsibilities:Develop and implement a service strategy to enhance our...

Job Opportunity: Service Level Agreement ManagerResponsibilities:Coordinate the issuance of Service Level Agreements with internal stakeholders, project managers, and external parties.Manage the signing of Service Level Agreements with onshore teams, beneficiaries, and providers.Ensure that legal documents align with project deliveries; escalate blocking...

Title: Strategic Sourcing Specialist (COE Sourcing – Senior Buyer)Location: Pune – Hybrid (At least 3 days a week – Tue, Wed, Thu -Work from office)We are looking for Strategic Sourcing Specialist to join the Wolters Kluwer Global Business Services team.About Wolters Kluwer Wolters Kluwer is a global leader in professional information, software...

Assistant Manager - Pursuit Specialist Bid & Pursuit Support Specialist :This role is varied and will give you exposure to the full range of bid and pursuit support. You will have two main areas of focus:- Firstly, you will support the business by working from templates and standard content to produce proposal documents and supporting materials in response...

Global OpportunityA leading educational support service is seeking a skilled professional to join their team as an Onboarding Manager. This role involves collaborating with universities worldwide to provide accessible education and facilitate student success.Key Responsibilities:Develop strategic partnerships with top universities, focusing on academic...

Job DescriptionService Delivery Management:Responsible for service delivery to all assigned customer(s) to the Service Level Agreements (SLA) and Operational Level Agreements (OLA)Owner of all Service Desk Processes (Incident, Problem Change etc.), amend and create new processes where appropriateOwn the Major Incident Management Process and align all...

Job DescriptionThis role is responsible for developing strategic direction for IT Services, including the implementation of up-to-date methodologies and processes.The successful candidate will have oversight of the IT Services department, including management of colleagues and their performance, implementation of departmental goals and objectives, and...

Role PurposeThe purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account.Do*Maximize process efficiency and cost effectiveness...

Role:Service Delivery AnalystWork Location:Pune (onsite)Hire Type: ContractDuration:12 monthsNotice Period:Immediate to 30 daysYears of experience:4+ YearsShift Timing:IST Hours (Rotational)Job Description:As a member of the IT Service Delivery Operations team, the IT Service Delivery Analyst will be part of a team whose focus is on improving the...