National Mobility and IoT Service Director
1 day ago
We are seeking an experienced leader to manage our strategic accounts for Mobility and IoT products. In this role, you will be responsible for delivering exceptional service and collections across the customer life cycle.
Key Responsibilities:- Develop and implement a service strategy to enhance our competitive position in the region.
- Conduct regular customer reviews to understand their evolving service needs and develop plans to address any issues.
- Manage relationships with key customers to ensure open issues are addressed and service levels are met.
- 8+ years of experience in managing large portfolios of Mobility and IoT products.
- Ability to manage C-level engagement and negotiate mutually beneficial agreements.
- Strong analytical skills and ability to balance conflicting business and customer interests.
- Effective communication and relationship management skills.
- Proven ability to work within a matrix organization and influence stakeholders at all levels.
We value a collaborative and inclusive environment that fosters a sense of belonging. We strive to create opportunities for growth and development, enabling our team members to reach their full potential.
Our company is committed to delivering delightful customer experiences and contributing to the growth of India's digital economy.
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