Enterprise Service Delivery Lead

1 day ago

Bengaluru, Karnataka, India beBeeLeadership Full time ₹ 20,00,000 - ₹ 30,00,000
Service Delivery Manager Role

About our organization and solutions

We are a leading provider of digital transformation and consulting services specializing in enterprise IT service management implementations, platform integrations, and service optimization. Our mission is to deliver tailored, scalable, and outcome-driven solutions that enhance operational efficiency and digital service delivery.

Key Responsibilities of the Service Delivery Manager

  • Design, implement, and manage end-to-end service delivery frameworks.
  • Establish and standardize processes, SLAs, and best practices for smooth service operations.
  • Monitor and drive service quality, ensuring customer satisfaction and compliance.
  • Act as the primary point of contact for clients on service delivery matters.
  • Collaborate with internal teams to ensure seamless service execution.
  • Proactively identify risks, issues, and gaps in delivery, and implement corrective measures.
  • Generate regular reports on delivery performance, efficiency, and improvement areas.
  • Mentor and guide junior team members in delivery practices and standards.

Requirements for the Role

  • 5+ years of experience in service delivery, implementation, or related roles.
  • Strong understanding of IT service management (ITSM) principles and delivery frameworks.
  • Hands-on experience in setting up systems and processes from scratch.
  • Prior experience with Freshservice or similar ITSM tools (e.g., ServiceNow, Jira Service Management, Zendesk) is highly desirable.
  • Excellent stakeholder management and client-facing skills.
  • Strong problem-solving, analytical, and organizational abilities.
  • Effective communication skills with the ability to articulate technical concepts clearly.
  • Certification in ITIL or related frameworks (preferred but not mandatory).

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