Service Delivery Manager
2 weeks ago
We're Hiring |
Service Delivery Manager – Enterprise Telephony, Contact Center
Location: Bangalore
Experience -
6-9 Years
We are looking for a highly skilled Service Delivery Manager with strong expertise in Genesys PureCloud, MS Teams Phone System, and Unify OpenScape platforms. This role is ideal for someone who can design, implement, and optimize enterprise telephony solutions while ensuring seamless service delivery for our clients.
Key Responsibilities:
Solution Design: Translate client requirements into tailored telephony & contact center solutions.
Technical Expertise: Act as a subject matter expert for Genesys PureCloud, MS Teams Phone System & Unify OpenScape.
Project Management: Lead project planning, execution, and risk management while coordinating with vendors & stakeholders.
Client Engagement: Build trusted relationships, manage expectations, and deliver superior client experiences.
What We're Looking For:
6–9 years of experience in designing and implementing solutions in at least 2 of the following:
Genesys PureCloud
MS Teams Phone System
Unify OpenScape
Strong knowledge of telephony systems, VoIP protocols, and contact center operations.
Proven project management skills with cross-functional team leadership.
Excellent client communication and stakeholder management abilities.
Genesys PureCloud certification (or equivalent) is a strong plus.
If you're passionate about Enterprise Telephony & Contact Center solutions and want to make an impact by driving seamless service delivery, we'd love to hear from you
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