IT Service Delivery Leader
2 weeks ago
IT Service Delivery Manager
A challenging IT leadership opportunity in a dynamic organization seeking an experienced IT service delivery manager to lead the end-to-end delivery of IT services across multiple business locations.
Key Responsibilities:
• Lead day-to-day support for corporate users, retail store devices, and warehouse equipment.
• Manage IT asset lifecycle, onboarding/offboarding processes, and application access provisioning.
• Provide hands-on troubleshooting support for enterprise tools and resolve escalations efficiently.
• Drive compliance across all locations with regards to endpoint security, DLP, and ISO standards.
• Collaborate with network and system teams for infrastructure integration and uptime.
Required Skills & Qualifications:
• 7–9 years of total IT experience, with at least 3 years in a managerial capacity.
• Proven experience managing IT support in retail, warehouse, and corporate environments.
• Strong knowledge of end-user computing, basic networking, and enterprise tools.
• Hands-on experience with ITSM tools like Jira or ServiceNow.
• Excellent communication, problem-solving, and stakeholder engagement skills.
• Willingness to travel to stores/warehouses as required.
Educational & Certification Requirements:
• Bachelor's degree in computer science, IT, or a related field (or equivalent experience).
• Preferred Certifications: ITIL Foundation ,GWS& IT Product related certs (ACP,MCSE/MCTS).
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