Customer Value Solutions Manager

6 days ago


Pune, Maharashtra, India AppZen Full time
Job Summary

We are seeking an experienced Customer Value Solutions Manager to join our team at AppZen. This role will focus on ensuring our product offerings deliver tangible value to customers throughout their lifecycle.

About the Role

This position requires a deep understanding of our products, customer needs, and value realization methodologies. The ideal candidate will have 8-12 years of experience in SaaS organizations and a proven track record of success in customer-facing roles within the industry.

Key Responsibilities
  • Value Proposition Development: Collaborate with cross-functional teams to define and articulate the unique value proposition of our Products and Services. Develop messaging and materials that effectively communicate the benefits and ROI of our products to prospective and existing customers.
  • Drive Value Discovery Workshops: Lead change management during the UAT and Go-Live stages to drive business objectives, solve challenges, and ensure desired outcomes. Identify opportunities where our solution can bring efficiency, improve processes, and provide regular feedback to product and implementation teams to drive value.
  • Value Analysis: Utilize quantitative and qualitative methods to assess the potential value that our SaaS solutions can deliver to AppZen customers. Conduct ROI analyses, cost-benefit assessments, and value case development to quantify our products' financial and strategic benefits.
  • Value Realization Planning: Work with customers to develop customized value realization plans that outline the steps needed to achieve their desired outcomes using our solutions. Collaborate with Customer Success teams to ensure successful implementation and adoption of our products.
  • Customer Success Alignment: Partner closely with the Customer Success teams to ensure that customers achieve their desired outcomes and realize the anticipated value from our SaaS solutions. Provide ongoing support and guidance to customers as they navigate their journey with our products.
Requirements
  • Bachelor's degree in Computer Science or related field
  • 8-12 years of experience in SaaS organizations
  • Proven experience in a customer-facing role within the SaaS industry, such as Customer Success, Solutions Consulting, Value Management, and Product Change Management.
  • Deep understanding of SaaS products, cloud technologies, and subscription-based business models.
  • Strong analytical skills with the ability to assess and quantify the value delivered by SaaS solutions to customers.
Salary

$150,000 - $180,000 per year



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