Strategic Value Enhancement Manager
2 weeks ago
AppZen is a pioneer in autonomous spend-to-pay software, harnessing patented artificial intelligence to process vast amounts of data from diverse sources. This enables organizations to gain unparalleled insights into their enterprise spend, empowering them to make informed business decisions.
Role OverviewWe are seeking an exceptional Strategic Value Enhancement Manager to join our Customer Value Management team. In this role, you will ensure that our product offerings deliver tangible value to customers throughout their lifecycle. Your responsibilities will involve collaborating closely with cross-functional teams to articulate and quantify the value proposition of our products.
Key Responsibilities:- Value Proposition Development: Collaborate with internal stakeholders to define and communicate the unique value proposition of our Products and Services. Develop compelling messaging and materials that effectively convey the benefits and ROI of our products to prospective and existing customers.
- Drive Value Discovery Workshops: Lead change management initiatives during the UAT and Go-Live stages, driving customer business objectives and desired outcomes. Identify opportunities where our solution can bring efficiency, improve processes, and provide regular feedback to inform product and implementation teams.
- Value Analysis: Utilize quantitative and qualitative methods to assess the potential value that our SaaS solutions can deliver to AppZen customers. Conduct ROI analyses, cost-benefit assessments, and value case development to quantify our products' financial and strategic benefits.
- Value Realization Planning: Work with customers to develop customized value realization plans outlining the steps needed to achieve their desired outcomes using our solutions. Collaborate with Customer Success teams to ensure successful implementation and adoption of our products.
- Customer Success Alignment: Partner with Customer Success teams to ensure that customers achieve their desired outcomes and realize anticipated value from our SaaS solutions. Provide ongoing support and guidance as customers navigate their journey with our products.
- Customer Relationship Management: Serve as a local point of contact for Customers and teams, working collaboratively to identify opportunities, resolve issues, and mitigate challenges.
- Feedback Loop: Capture feedback from customers and other stakeholders to refine and enhance our value management processes and methodologies continuously. Identify trends and insights to inform product roadmap decisions and go-to-market strategies.
- Bachelor's degree in Computer Science or related field
- 8-12 years of experience in SaaS organizations
- Proven experience in a customer-facing role within the SaaS industry, such as Customer Success, Solutions Consulting, Value Management, and Product Change Management.
- Deep understanding of SaaS products, cloud technologies, and subscription-based business models.
- Strong analytical skills with the ability to assess and quantify the value delivered by SaaS solutions to customers.
- Excellent communication and presentation skills, with the ability to articulate complex concepts clearly and compellingly.
- Experience leading value discovery workshops and conducting ROI analyses for SaaS solutions.
- Collaborative mindset with the ability to work effectively across cross-functional/geographically diverse teams and influence stakeholders at all levels.
- Familiarity with value management frameworks and methodologies, such as Value Selling or Customer Success Planning.
- Ability to lead a team to drive Customer Value Management team KPIs.
We offer a competitive salary range of $120,000 - $180,000 per annum, commensurate with experience.
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