Customer Service Representative
3 weeks ago
B2C Telesales Role
Key Responsibilities:
- Welcome visitors by greeting them, in person or on the telephone; answering or referring inquiries.
- Answer and address incoming phone calls in a timely and polite manner.
- Deal with queries and provide correct information.
- Forward calls to the appropriate person.
- Handle incoming and outgoing mail.
- Coordinate meetings and events both internally and externally.
- Resolve customer queries and complaints via phone, email, and general correspondence.
- Ensure timely message passing to the relevant staff member.
- Perform day-to-day operational tasks.
- Support team coordination and handle follow-up calls.
Requirements:
- Excellent communication and listening skills.
Location: Gurgaon
Salary: In-hand salary + PF
Experience: 1 year in telecaling/Telecaller/ Telesales
Age: 18-30
Qualification: Graduated
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