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Duty Manager Role
3 weeks ago
Our hotel is seeking a highly skilled and experienced Front Office Shift Manager to lead our front office team. The successful candidate will have a strong track record of managing shift operations, supervising staff, and providing exceptional customer service.
As a Front Office Shift Manager, you will be responsible for:
- Leading the front office team during assigned shifts;
- Managing shift operations, including supervising staff, monitoring performance, and resolving issues;
- Providing exceptional customer service, ensuring guest satisfaction and loyalty;
- Coordinating with other departments to ensure seamless communication and efficient operations;
- Developing and implementing processes to improve efficiency and productivity;
- Conducting performance evaluations, training, and coaching staff members;
- Monitoring budget and financial performance, making recommendations for improvement;
- Staying up-to-date with industry trends, best practices, and new technologies.
The ideal candidate will possess excellent leadership, communication, and problem-solving skills, as well as experience in a similar role within a hotel or hospitality environment.
Key Skills and Requirements:
- Leadership and Team Management;
- Customer Service and Relationship Building;
- Communication and Interpersonal Skills;
- Problem-Solving and Decision-Making;
- Time Management and Prioritization;
- Adaptability and Flexibility;
- Strong Analytical and Numerical Skills;
- Experience with Hotel Operations and Front Desk Software;
- Knowledge of Hotel Industry Standards and Best Practices.
