Smart Baby Tech Customer Advocate

3 days ago


Palakkad, Kerala, India beBeeCustomerSupport Full time US$ 80,000 - US$ 1,20,000
About Us

We are a baby tech company that builds smart products for babies from 0 to 24 months old.

Our flagship product is a smart crib with an integrated baby monitor that senses early signs of wake-up and learns from the baby's sleep patterns.

Job Overview
  • We are looking for a customer service professional who can build strong relationships with our customers through empathetic listening and support.
  • This role involves managing incoming chats and emails, handling follow-ups, and resolving customer issues related to business growth, billing, and account satisfaction.
Key Responsibilities
  • We expect you to resolve and record customer issues related to business growth, billing, and account satisfaction.
  • You will provide excellent customer support daily, demonstrating the value of our company to our customers.
Requirements
  • Bachelor's degree in English, Journalism, or a related field preferred.
  • You should have excellent written communication skills and multi-tasking abilities.
  • A positive disposition, problem-solving skills, and flexibility to adapt to a growing environment are essential.
  • Knowledge of CRM and ability to stay calm under stressful customer interactions is required.
  • At least 2 years of experience in customer-facing roles is necessary.


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