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Travel Industry Team Manager
1 month ago
About the Role
We are seeking a skilled Team Leader to join our Customer Services department at Etraveli Group. As a Team Leader, you will play a crucial role in enhancing the customer experience by implementing improvements and driving positive change.
Key Responsibilities
- Lead and guide a dedicated team to achieve exceptional customer service
- Develop and implement strategies to improve team performance and efficiency
- Collaborate with the Assistant Manager to discuss and work on team performance improvements
- Organize and run regular team meetings and one-on-ones to groom team members
- Assess received feedback from clients and colleagues, and prepare reports
Requirements
- Minimum 2 years of team handling experience
- Minimum 2 years of experience in GDS (Sabre, Amadeus, or Galileo)
- Windows, MS Office, Google Applications (expert)
- Fluent in English - any additional language will be considered a plus
- Team player
About Etraveli Group
Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond.
