ServiceNow Business Analyst

19 hours ago

Salem, Tamil Nadu, India beBeeOrderManagement Full time ₹ 1,80,00,000 - ₹ 2,50,00,000

We are looking for a highly skilled Business Analyst to join our team in Order Management. The ideal candidate will have strong expertise in data modeling, especially in the context of Order Management.

The Business Analyst will play a key role in ensuring that solutions align with ServiceNow best practices and propose alternatives where necessary.

  • Key Responsibilities:
  • Act as a liaison between stakeholders, product managers, and the implementation team.
  • Gather, analyze, and review customer requirements; maintain backlog in collaboration with product owners and vendors.
  • Ensure that solutions are aligned with ServiceNow best practices and propose alternatives where necessary.
  • Provide guidance on process improvements and platform capabilities.
  • Stay updated on ServiceNow product evolutions and share insights with the team.
  • Organize and support User Acceptance Tests (UAT), including preparation of key test scenarios.
  • Drive and support functional workshops with end-users, ensuring critical topics are addressed.
  • Required Skills & Competencies:
  • Core Technical & Functional Skills:
  • Strong expertise in data modeling, especially in the context of Order Management.
  • Experience with data activities, CMDB knowledge, and data migration from external tools into ServiceNow.
  • Strong grasp of functional aspects of data and ability to work with SMEs on mappings.
  • Knowledge of CSDM (Common Service Data Model).
  • Experience managing large data extractions and transforming them into ServiceNow target formats.
  • Familiarity with CSM/OM data model and best practices for data usage.
  • Knowledge of API Integration and ITIL processes.
  • Experience in large-scale transformation projects is a plus.
  • Good knowledge of Agile/SCRUM methodologies.
  • Domain Knowledge:
  • Expertise in CSM/OM processes and related data objects (accounts, sold products, functional products, CIs, contacts, contracts).
  • Soft Skills:
  • Strong workshop facilitation and demo presentation skills.
  • Excellent written and verbal communication in English, adaptable to different audiences.
  • Strong interpersonal skills, positive attitude, and collaborative mindset.
  • Ability to simplify complex concepts and clarify required changes.
  • Experience working in a distributed, multicultural team.

This role offers a unique opportunity to develop your skills and experience in Order Management and contribute to the success of our organization.

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