Customer Service Representative-Loan Center
1 week ago
Job Title – Customer Service Representative
Function - Customer Experience
Job Purpose:
The role bearer will assist the company in enabling customers, partners, and other stakeholders to address their needs for query resolution and help as brand ambassadors for the company.
Roles & Responsibilities:
- Provide excellent customer service and promote customer-centricity in the organization by improving customer service experience, engaging customers, and facilitating organic growth. Take ownership of customer issues and follow problems through to resolution.
- Set a clear mission of enhancing service quality and deploy strategies focused towards that mission by keeping ahead of industry developments and applying best practices to areas of improvement.
- Develop service procedures, policies, and standards. Analyze MIS and enhance productivity, and keep accurate records and document customer service actions and discussions.
- Recruit, mentor, and develop customer service resources and nurture an environment where they can excel through encouragement and empowerment.
- Adhere to and manage the approved budget. Maintain an orderly workflow according to priorities. Control resources and utilize assets to achieve qualitative and quantitative targets.
- Monitor Twitter, Facebook & other relevant sites and actively participate in discussions across communities, social networks & blogs.
- Explore business opportunities and faster resolution time with appropriate close looping.
- Liaising with various stakeholders in the organization to ensure that customer complaints are resolved quickly and effectively.
- Improve brand image on complaints and grievance handling mechanism.
Educational Qualifications:
Graduate - Any Graduation
Post Graduate - Any Post-graduation.
Experience: 2-5 years into Customer Service
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