Customer Service Representative-Loan Center

1 week ago


Vizag, Andhra Pradesh, India IDFC FIRST Bank Full time

Job Title – Customer Service Representative

Function - Customer Experience

Job Purpose:

The role bearer will assist the company in enabling customers, partners, and other stakeholders to address their needs for query resolution and help as brand ambassadors for the company.

Roles & Responsibilities:

  • Provide excellent customer service and promote customer-centricity in the organization by improving customer service experience, engaging customers, and facilitating organic growth. Take ownership of customer issues and follow problems through to resolution.
  • Set a clear mission of enhancing service quality and deploy strategies focused towards that mission by keeping ahead of industry developments and applying best practices to areas of improvement.
  • Develop service procedures, policies, and standards. Analyze MIS and enhance productivity, and keep accurate records and document customer service actions and discussions.
  • Recruit, mentor, and develop customer service resources and nurture an environment where they can excel through encouragement and empowerment.
  • Adhere to and manage the approved budget. Maintain an orderly workflow according to priorities. Control resources and utilize assets to achieve qualitative and quantitative targets.
  • Monitor Twitter, Facebook & other relevant sites and actively participate in discussions across communities, social networks & blogs.
  • Explore business opportunities and faster resolution time with appropriate close looping.
  • Liaising with various stakeholders in the organization to ensure that customer complaints are resolved quickly and effectively.
  • Improve brand image on complaints and grievance handling mechanism.

Educational Qualifications:

Graduate - Any Graduation

Post Graduate - Any Post-graduation.

Experience: 2-5 years into Customer Service



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