Senior Enterprise Workflow Specialist

2 days ago

Dindigul, Tamil Nadu, India beBeeBusiness Full time ₹ 80,00,000 - ₹ 1,20,00,000

About us Onit is a global leader in enterprise workflow solutions for various departments. With Onit, companies can transform best practices into smarter workflows, better processes, and operational efficiencies.

The Senior Business Applications Administrator will own and optimize Planhat and Salesforce Service Cloud systems as key business platforms for Customer Success. Drive technical execution—from system configuration to data integrity—while aligning platforms to business goals and user needs.

Key Responsibilities:

  • Own platform administration to ensure secure access, accurate data, and optimized workflows.
  • Translate business needs into platform roadmaps that drive adoption, process efficiency, and measurable outcomes.
  • Automate and integrate systems to reduce manual work, improve accuracy, and streamline stakeholder workflows.
  • Enable and train teams so they confidently use tools to improve customer outcomes.
  • Monitor and maintain system health to ensure reliability, performance, and compliance.

Required Skills:

  • 5–8 years of experience in SaaS systems administration or customer success operations.
  • Expertise in Salesforce Service Cloud and/or Planhat (or ability to quickly master Planhat).
  • Proven track record of engaging stakeholders, gathering requirements, and delivering scalable solutions.
  • Experience building and executing roadmaps.
  • Strong automation, workflow, and data management skills.
  • Excellent problem-solving abilities and independent work style.
  • Strong English communication skills.

Preferred Skills:

  • Salesforce Admin or Service Cloud Consultant certification.
  • Experience integrating platforms with analytics/reporting tools.
  • Background in Customer Success or Support operations.

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