Maintenance Service Leader

7 days ago

Bengaluru, Karnataka, India beBeeMaintainer Full time ₹ 16,75,000 - ₹ 23,45,000
Lead Customer Maintenance Specialist

Pioneer your career in a fast-paced environment where innovation, collaboration, and excellence thrive. As a pioneer, you will be part of our entrepreneurial spirit that drives us to develop future technologies and support talents to reach their full potential.

Job Responsibilities
  • Customer Relationship Management: Act as the primary point of contact for customers in the maintenance phase, build and maintain strong relationships, ensure high customer satisfaction through proactive engagement and timely issue resolution.
  • Maintenance Deliveries & Operations: Oversee end-to-end maintenance service delivery, manage the internal customer install base, ensure smooth on-boarding of new customers transitioning from deployment to maintenance phase.
  • Commercial & Contract Management: Manage Annual Maintenance Contracts (AMCs) and renewals, drive the contract lifecycle from creation of Statements of Work (SOWs), purchase orders, to invoicing, review, negotiate, and renew customer maintenance contracts.
  • Quality & Compliance: Ensure adherence to quality management processes and standards, collaborate with cross-functional teams to drive improvements in service delivery, maintain compliance with industry regulations.
  • Leadership & Strategic Contribution: Contribute to continuous process improvement and operational efficiency, support business growth by identifying upsell/cross-sell opportunities within maintenance services, provide guidance and mentorship to internal teams supporting maintenance operations.
Required Skills & Qualifications
  • 10–15 years of professional experience, with at least 5 years in similar roles.
  • Strong background in IT, Pharma, or other quality-driven industries.
  • Demonstrated experience in managing AMCs, renewals, and customer maintenance services.
  • Ability to manage profit-and-loss statements, contracts, and customer-facing operations.
  • Excellent communication, negotiation, and interpersonal skills with strong intercultural awareness.
  • Conscientious, detail-oriented, and structured way of working.
Benefits

As a key player in our team, you will have the opportunity to grow professionally, expand your skillset, and contribute to driving business success.

About This Role

This is a challenging and rewarding role that requires a unique blend of technical expertise, business acumen, and leadership skills. If you are passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply.

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