Technical Documentation Specialist

3 weeks ago


Mumbai, Maharashtra, India Nielsen Full time

We are looking for a skilled Technical Documentation Specialist to support the Gracenote technical documentation pipeline and develop new technical publication initiatives.

About the Role:
  • This position reports to the Sr. Manager of Technical Communication and is part of the Gracenote Product Organization.
  • As a key member of the technical communications team, you will develop, write, and edit technical documentation for Gracenote customers, including external developers (APIs, SDKs) and non-technical clients.
  • You will help develop new processes and tools to create REST API interactive documentation using industry-standard tools (Stoplight, GitLab Pages, etc.).
  • Automate the technical publication pipeline using GitLab CI/CD and third-party tools.
  • Explore and implement GenAI tools and processes for technical communication.
  • Fully document procedures so that they are replicable, making implicit procedures explicit.
Requirements:
  • You should have the following skills or be able to quickly develop them:
  • Education :
  • Computer science or related technical degree, or comparable experience
  • Coursework or experience in modern coding languages and tools
  • Work Skills :
  • Strong communication skills, written and verbal.
  • Demonstrated ability to learn and grasp new technologies quickly
  • Ability to multitask, adapt to changing workflows, tools, and business needs, and engage in creative problem-solving
  • Ability to effectively and respectfully communicate and collaborate with talent and teams
  • Self-starter and can work independently with minimal supervision
  • Technical Skills :
  • Strong technical writing skills and an understanding of developer documentation requirements.
  • Experience documenting APIs and/or SDKs
  • Experience documenting apps and tools for non-technical audiences.
  • Experience with a modern documentation publication pipeline and tools, such as docs-as-code.
  • Experience using and configuring MadCap Flare, MS Word, Google Docs, and WordPress.
  • Experience with markdown and RESTful-like technologies and documentation: OpenAPI, YAML, etc.
  • Experience developing GitLab CI/CD pipelines for publishing developer documentation, including interactive (I/O) docs and written markdown docs.
  • Experience with third-party API documentation tools like Stoplight, Redocly, GitHub or GitLab Pages.
  • Comfortable leveraging off-the-shelf components, when possible, with good judgment about what to use and where to find it
  • Experience with Docker and Static Site Generator (SSG) tools like Jekyll.
  • Experience developing and revising build makefiles and bash shell scripts.
  • Familiarity with modern engineering workflows like Agile or Kanban.
  • Nice-to-Have Skills and Tools
  • Ideally, you have these skills or can quickly develop them:
  • Experience working with Google Analytics and Google Tag Manager
  • Experience with GenAI tools and technologies


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