Technical Documentation Specialist

3 weeks ago


Mumbai, Maharashtra, India Trigyn Technologies Full time

Job Title: Technical Documentation Specialist

Job Summary:

We are seeking a skilled Technical Documentation Specialist to join our team at Trigyn Technologies. As a Technical Documentation Specialist, you will be responsible for developing comprehensive documentation that meets organizational standards.

Key Responsibilities:

  • Develop detailed databases of reference materials, including research, usability tests, and design specifications.
  • Evaluate current content and develop innovative approaches for improvement.
  • Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements.
  • Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation.
  • Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage.

Requirements:

  • 9-11 years' industry experience as an effective technical writer.
  • Proven ability to quickly learn and understand complex topics.
  • Good knowledge of best practices in technical communication including usability, interface design, single-sourcing, localization and other production issues.
  • Excellent hands-on experience on MadCap Flare.
  • Proficiency with Adobe FrameMaker, Captivate, Snagit and SmartDraw.
  • Previous experience writing documentation and procedural materials for multiple audiences.
  • Superior written and verbal communication skills, with a keen eye for detail.
  • Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content.

Preferred Qualifications:

  • Certification through the Society for Technical Communicators.
  • Experience using XML tools to create documentation.
  • Proven ability to handle multiple projects simultaneously, with an eye for prioritization.
  • Firm understanding of the systems development life cycle (SDLC).

Education:

BE / MSc / MCA in IT



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