Digital Onboarding Specialist

2 days ago

Bengaluru, Karnataka, India beBeeDigital Full time ₹ 20,00,000 - ₹ 25,00,000
Job Title

Product Expert-Digital Acquisition

Job Description

We are seeking an experienced Digital Onboarding Platform Builder to join our team. As a Product Owner/Agile, you will be responsible for executing digital acquisition projects/initiatives.

  • Work with the Lead – Digital acquisition in executing Digital acquisition Projects/initiatives.
  • Write user journeys for Digital account opening for Fixed Deposits, Savings Account and Current Account and benchmark with other banks.
  • Responsible to lead Video KYC, Video Banking and Video PD integration related projects.

Key Responsibilities

  • Design DIY journey for Savings Product Variants, Current Account Product Variants, Fixed Deposits and other straight through processing loans such as OD against FD etc.,
  • Develop Project plans for Digital acquisition initiatives.
  • Create use cases for Video PD platform and integrate with each sourcing application
  • Work with Business team to promote DIY platform for customer acquisition

Customer Requirements

  • Develop intuitive user journey for each DIY journey
  • Compare DIY journey with the industry to implement best practices
  • Keep a brief information about product on each section of the journey
  • Continuous improvements based on customer's usage and drop out
  • Perform production sanity testing before customer launches
  • Develop a method to get customer's feedback on the DIY platform and incorporate in the roadmap

Internal Process

  • Understand the requirements based on regulatory/other need and perform suitable analysis working with internal teams to bring the requirement on the product roadmap.
  • Manage entire product lifecycle from ideation, planning, vendor identification, co-creation with vendor / IT, go-live and future enhancements by working with a cross-functional team – IT, compliance, business, security, legal, finance etc.
  • Engage with Channels and Marketing Teams (part of Digital Banking team) to drive acquisition, adoption and growth of the products for retail and corporate customers
  • Prepare BRD, Test Scenario and process notes for each DIY journey for each products
  • Responsible to meet compliance related to Digital account opening end to end life cycle
  • Develop an SOP for each journey with clear roles and responsibilities described and obtain approval from PrAC
  • Manage partners/vendors management – SLA, Payments, Contract and Reviews

Innovation & Learning

  • Build a roadmap for the authentication product and deliver and launch this for customers based on bank's priorities.

Minimum Requirements

  • Qualifications: MBA in Marketing / Finance / IT or equivalent degree
  • Experience: 3-5 year experience in BFSI toward building Digital onboarding platform
  • Skills: Experience in digital product management or financial services, with a background in the retail or corporate banking
  • Certifications: CSPO , SAFE would be good to have

Competencies

  • He/ she should possess soft skills such as interpersonal skills, communication, numeric and analytical skills, logical reasoning, and an in-depth understanding of sales and customer relationships.
  • Clear understanding of UI/UX and Customer Experience

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