Digital Onboarding Strategist

6 hours ago

Bengaluru, Karnataka, India beBeeData Full time ₹ 1,04,000 - ₹ 1,30,878
Job Description

We are seeking an individual to join our team as an Onboarding Specialist. In this role, you will be responsible for managing the onboarding process of new partners and ensuring a seamless integration onto our platform.

About Us:

Our organization is a leading retailer with a strong focus on digital innovation. We strive to create meaningful guest experiences through our unique marketplace, which is carefully curated to meet the evolving needs of our customers.

The Onboarding Team plays a critical role in driving business growth by overseeing the early stages of partner lifecycle management. This involves project managing all onboarding activities to ensure partners are set up for success on our platform.

As an Onboarding Specialist, you will work closely with external vendors, integrators, category management, acquisition, and item teams to guarantee that all partners added meet or exceed expectations.

Your key responsibilities will include:

Process Excellence: Execute and complete defined tasks to ensure partner setup for success along the onboarding journey.

Project Management: Build onboarding and integration project plans with global partners and collaborate with internal teams to successfully manage execution of integrations, onboarding, and self-guided training for new partners.

Analytics and Reporting: Create dashboards and monitor onboarding pipeline health by tracking business metrics and identifying trends and blockers. Analyze post-onboarding metrics (e.g., CSAT, productivity) to measure success and determine improvements to the onboarding journey.

CFT Collaborations: Deep dive into problem areas and identify resolution of issues that may arise during the onboarding project with strong CFT collaborations. Special focus on item setup and item approvals as per TAT guidelines.

Required Skills and Qualifications:

  • Four-year degree in related field
  • 2+ years experience in customer success, project management, or onboarding training
  • Strong communication skills (verbal and written) with problem-solving skills and operational excellence
  • Strong knowledge on Data Analytics tools Insights reporting to drive efficiency SLA improvements
  • Proven ability to manage details of a project such as determining milestones, highlighting status of project, managing risks, and driving resolution through personal action or accountability through others

Benefits:

This role offers a unique opportunity to contribute to the growth and success of our organization while developing your skills and expertise in onboarding and project management.

Others:

If you are a motivated and organized individual with a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity.

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