Digital Transformation Onboarding Specialist

3 days ago

Bengaluru, Karnataka, India beBeeOnboarding Full time ₹ 1,04,000 - ₹ 1,30,878
About Us

Target is an iconic brand and one of America s leading retailers.

We are constantly improving and innovating our digital shopping experience.

Our platform offers meaningful guest experiences in light of digital profitability.

The Onboarding team owns and drives critical early phase of the Partner lifecycle by project managing all onboarding activities to help Partners be successful on our platform.

The Analyst, Onboarding will help drive operational efficiencies and pipeline health improvements by coordinating and executing against process improvements, monitoring and reporting on Partner onboarding health and collaborating with key stakeholders.

Job Responsibilities

**Process Excellence**: Execute and complete defined tasks to ensure partner is setup for success along the onboarding journey.

**Project Management**: Build onboarding and integration project plans with Global Partners and collaborate with internal teams to successfully manage the execution of integrations, onboarding and self-guided training for new partners.

**Analytics and Reporting**: Create dashboards and monitor Onboarding pipeline health by tracking business metrics and identifying trends and blockers. Analyze post-onboarding metrics (e.g., CSAT, productivity) to measure success and determine improvements to the onboarding journey.

**CFT Collaborations**: Deep dive into problem areas and identify resolution of issues that may arise during the onboarding project with strong CFT collaborations. Special focus on Item set-up and item approvals as per TAT guidelines.

Qualifications
  • Four-year degree in related field
  • 2+ years experience in customer success, project management, or onboarding training
  • Strong communication skills (verbal and written) with the problem-solving skills and operational excellence
  • Strong knowledge on Data Analytics tools Insights reporting to drive efficiency SLA improvements
  • Proven ability to manage details of a project such as determining milestones, highlighting status of project, managing risks, and driving resolution through personal action or accountability through others

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