Customer Service Support Specialist

3 weeks ago


Gurgaon, Haryana, India BT Group Full time

What you'll be doing

1. Assist in implementing customer service management plans under supervision, ensuring seamless execution and delivery of objectives.

2. Foster value-based relationships with customers to optimize customer service, leveraging BT Group's resource pool within guidelines and with some supervision.

3. Gather customer information, perform analysis, and understand customer needs to provide customer service insights for efficient issue management.

4. Execute and deliver work covered by existing procedures to achieve customer service team objectives and vision.

5. Assist in implementing continuous improvement opportunities to enhance customer service team processes.

The skills you'll need

BillingCommunicationComplaint ManagementContinuous ImprovementCustomer Relationship ManagementDecision MakingEscalation ManagementGrowth MindsetInclusive LeadershipInformation ManagementIssue ResolutionProblem SolvingRequirements AnalysisStakeholder ManagementTechnical SupportTime Management

Our leadership standards

Looking in:

Leading inclusively and Safely

I inspire and build trust through self-awareness, honesty, and integrity.

Owning outcomes

I take the right decisions that benefit the broader organization.

Looking out:

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset

I experiment and identify opportunities for growth for both myself and the organization.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.



  • Gurgaon, Haryana, India GLG Full time

    GLG is seeking a Customer Support Specialist to join their team in Gurgaon. As a Member Solutions Associate, you will be responsible for delivering exceptional customer support and managing relationships with GLG's Network Members, which include former C-suite executives, academics, scientists, policy specialists, former public sector leaders, and other top...


  • Gurgaon, Haryana, India Agilent Full time

    Job SummaryAgilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world...


  • Gurgaon, Haryana, India HireBloc Ventures Pvt Ltd Full time

    At HireBloc Ventures Pvt Ltd, we're seeking a skilled Customer Service Specialist to deliver exceptional support to our clients. This role involves providing timely and accurate information about our products and services, handling customer complaints with professionalism and empathy, and collaborating with internal teams to improve customer support...


  • Gurgaon, Haryana, India Snaphunt Full time

    The OpportunityWe are seeking a skilled Customer Service Specialist to join our team at Snaphunt. As a key member of our customer management solutions, you will be responsible for delivering exceptional service to our clients.Key Responsibilities:Handle inbound calls and emails in a professional manner.Resolve customer inquiries and requests, ensuring strong...


  • Gurgaon, Haryana, India IBCScorp Full time

    **Job Title:** Service Desk Support SpecialistAt IBCScorp, we are seeking a highly skilled Service Desk Support Specialist to join our team. This is a fantastic opportunity for talented individuals who are passionate about delivering exceptional customer service and technical support.**Key Responsibilities:**Provide timely and effective technical support to...


  • Gurgaon, Haryana, India Aon Full time

    Job SummaryAon is seeking a skilled Customer Service Specialist to join our team. As a key member of our Benefits Support team, you will provide exceptional telephone, email, and webchat support to clients, resolving queries and concerns in a timely and professional manner.Key ResponsibilitiesRespond to client inquiries and provide accurate information in...


  • Gurgaon, Haryana, India BT Group Full time

    {"title":"Customer Service Support Advisor","description":"Job SummaryWe are seeking a highly motivated and customer-focused individual to join our Customer Service team as a Support Advisor. As a key member of our team, you will play a vital role in delivering exceptional customer service and support to our customers.Key ResponsibilitiesAssist in the...


  • Gurgaon, Haryana, India Agilent Full time

    Job SummaryAgilent is seeking a highly skilled and detail-oriented Customer Service Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring timely and accurate resolution of their inquiries and issues.Key ResponsibilitiesInterface with customers,...


  • Gurgaon, Haryana, India IBCScorp Full time

    Job SummaryWe are seeking a highly skilled Service Desk Support Specialist to join our team at IBCScorp. The selected candidate will be responsible for providing exceptional support to our end-users, ensuring timely resolution of incidents, and maintaining a high level of service quality.Key ResponsibilitiesProvide centralized support for our IT...


  • Gurgaon, Haryana, India IBCScorp Full time

    Service Desk Support SpecialistAt IBCScorp, we are seeking a highly skilled Service Desk Support Specialist to join our team. The ideal candidate will have a minimum of 2 to 5 years of experience in providing technical support to end-users. Key responsibilities include registering and tracking IT issues using ITSM, developing and maintaining Service Desk...


  • Gurgaon, Haryana, India Agilent Full time

    Job SummaryAgilent inspires and supports discoveries that advance the quality of life. As a CIM Customer Service Specialist, you will be responsible for interfacing with customers, logistics, manufacturing, and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions.Key Responsibilities:Respond to and/or provide...


  • Gurgaon, Haryana, India Agilent Full time

    Job SummaryWe are seeking a highly skilled Customer Service Specialist to join our team at Agilent Technologies Inc. This role is responsible for providing exceptional customer service and support to internal and external customers.Key ResponsibilitiesHandle customer operational requests in a timely and efficient manner, adhering to quality standards and...


  • Gurgaon, Haryana, India Essvee Consultant Full time

    Job Title: Technical Support SpecialistEssvee Consultant is seeking a highly motivated and experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide timely and effective technical support to...


  • Gurgaon, Haryana, India Prometric Full time

    About UsPrometric is a leading provider of test development and delivery solutions to over 300 organizations worldwide. Our mission is to ensure that individuals earn the credentials they seek, while providing a fair and reliable testing experience.Job SummaryThe Operations Service Specialist at Prometric serves as the primary point of contact for an...


  • Gurgaon, Haryana, India Demographic HR Services Full time

    We are seeking a skilled Customer Service Specialist to join our Demographic HR Services team.Key Responsibilities:• Handle customer inquiries and provide effective resolutions.• Work in a rotational shift, including evenings and weekends.• Collaborate with colleagues to achieve team goals.Requirements:• Graduate or undergraduate degree.• 1 year of...


  • Gurgaon, Haryana, India CBSI India Pvt Ltd Full time

    Credit and Collections Specialist at CBSI India Pvt Ltd.Job Summary:We are seeking a skilled Credit and Collections Specialist to join our team. As a Credit and Collections Specialist, you will be responsible for contacting customers via calls and emails to request payment, resolving customer complaints and disputes, and maintaining accurate records of...


  • Gurgaon, Haryana, India Prometric Full time

    About UsPrometric is a leading provider of test development and delivery services to over 300 organizations worldwide. Our mission is to ensure that individuals earn their credentials through a fair and reliable testing experience.Job SummaryWe are seeking a highly skilled Operations Service Specialist to join our team. As a key member of our operations...


  • Gurgaon, Haryana, India Prometric Full time

    About Prometric:Prometric is a leading provider of test development and delivery solutions to organizations worldwide. Our mission is to deliver high-quality testing experiences that meet the needs of our clients and candidates.Job Summary:The Operations Service Specialist at Prometric serves as the primary point of contact for an assigned portfolio of test...


  • Gurgaon, Haryana, India 2coms Full time

    About the RoleWe are seeking a highly skilled Customer Support Voice Experience Specialist to join our team at 2coms. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients through voice interactions.Key ResponsibilitiesProvide excellent customer service through voice interactions,...


  • Gurgaon, Haryana, India Wipro Full time

    Role Overview The Technical Support Specialist will provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Key responsibilities include managing transactions as per required quality standards, fielding all incoming help requests from clients via telephone and/or emails...