Chief Customer Experience Officer

4 days ago


Aurangabad, Maharashtra, India beBeeCustomerSupport Full time ₹ 35,00,000 - ₹ 40,00,000
Job Overview

We are seeking an experienced leader to drive excellence in customer satisfaction, ticket resolution, and customer experience across multiple time zones.

Key Responsibilities:
  • Lead global customer support teams to deliver exceptional client outcomes.
  • Manage high-performing teams across locations to meet or exceed support KPIs.
  • Drive escalation resolution, platform issue troubleshooting, and support metrics.
  • Build and implement support service level agreements, standard operating procedures, and quality assurance metrics.
  • Cultivate customer retention through a customer-centric support mindset.
  • Collaborate cross-functionally with product, tech, and delivery teams to achieve business objectives.
  • Recruit, train, and mentor high-performing support teams to drive success.
Requirements:
  • 10+ years of experience in customer support or similar experience roles for SaaS platforms.
  • Experience managing global enterprise accounts, preferably in the US and EMEA regions.
  • Familiarity with DevOps and SaaS support ecosystems.
  • Excellent English communication and escalation management skills.
  • Strong KPI management, data analytics, and customer engagement capabilities.
  • Hospitality SaaS experience is highly desirable.


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