Top Tier IT Support Specialist

1 week ago

Ahmedabad, Gujarat, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 12,00,000

IT Support Professional

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  • A key role where IT expertise truly matters.">
  • Deliver exceptional service, resolve issues swiftly, and keep systems running seamlessly.">
  • Work with global teams to deliver top-tier technical support.">
  • Combine hands-on troubleshooting, proactive monitoring, and collaboration to ensure smooth user experiences.">
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Job Responsibilities

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  • Monitor support queue to ensure prompt responses and SLA compliance for Level 1 issues.">
  • Perform first and second-level support, troubleshooting, and tuning for desktops and laptops.">
  • Apply security best practices and work with specialists to minimize vulnerabilities.">
  • Build credibility with clients by providing solutions and maintaining relationships.">
  • Recommend alternative solutions to meet customer needs and improve efficiency.">
  • Support cross-functional teams and maintain documentation for training purposes.">
  • Participate in after-hours on-call support when necessary.">
  • Complete other duties as assigned.">
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Benefits

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  • Gain international exposure without leaving the comfort of your home country.">
  • Connect with global clients and showcase your talent to the world.">
  • Relax, recharge, and focus on what matters most – making it ideal for professionals who value career growth and personal well-being.">
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About Us

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We are a trusted name in the IT industry, known for simplifying the complex. We deliver tailored solutions that meet unique business needs, backed by expert advisers who provide end-to-end support.

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We partner with reputable insurance providers, focusing on minimizing risks, maximizing peace of mind, and empowering businesses to grow with confidence.

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Our goal is to connect you with global opportunities, giving you a global career from India.

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Key Skills

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  • Excellent communication and interpersonal skills.">
  • Strong analytical and problem-solving skills.">
  • Ability to work under pressure and prioritize tasks effectively.">
  • Experience with IT support tools and software.">
  • Knowledge of network protocols and cybersecurity principles.">
  • Collaborative mindset and ability to work with cross-functional teams.">
  • Adaptability and flexibility in a fast-paced environment.">
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