Tech Support Specialist

12 hours ago

Ahmedabad, Gujarat, India beBeeNetworkSecurity Full time ₹ 1,04,000 - ₹ 1,30,878

Job Title: Application Tech Support Practitioner

Project Description:

As an application tech support specialist, you will act as the main point of contact between our clients and our systems or applications. Your primary goal is to ensure smooth system operations by providing top-notch support using your excellent communication skills and in-depth product knowledge.

Key Responsibilities:

  • Act as a Subject Matter Expert (SME) in Network Security Operations, collaborating with your team to resolve complex technical issues.
  • Take ownership of team decisions, guiding the team on resolving technical challenges and improving service delivery.
  • Collaborate with multiple teams to provide solutions and ensure seamless communication and resolution of issues.
  • Work directly with clients to understand their issues and provide effective, tailored solutions based on deep product and technical knowledge.
  • Monitor and resolve system or application issues, ensuring optimal performance and smooth operations for clients.
  • Ensure customer satisfaction by delivering exceptional support, addressing client concerns, and maintaining high service standards.

Required Skills and Qualifications:

  • Proficiency in Network Security Operations.
  • In-depth understanding of network security principles and protocols.
  • Experience in implementing and managing network security solutions.
  • Strong knowledge of firewall technologies, intrusion detection/prevention systems, and network monitoring tools.
  • Familiarity with incident response procedures and the ability to resolve security-related issues effectively.

Experience Required:

  • A minimum of 5 years of experience in Network Security Operations.

Educational Qualification:

  • 15 years of full-time education is required.

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