Program and Service Delivery Coordinator

4 days ago

Meerut, Uttar Pradesh, India beBeeEducator Full time ₹ 8 - ₹ 10

About Emeritus:

Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments worldwide. It does this by collaborating with over 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India, and China.

The organization's unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors, and coaches has educated over 250,000 individuals in more than 80 countries.

Founded in 2015, Emeritus has grown rapidly, expanding its global reach through strategic partnerships and a strong commitment to quality.

Role Overview:

Key Responsibilities
  • Learner Support: Serve as the primary point of contact for learners, addressing inquiries, guiding them through the program journey, and resolving issues to ensure a positive experience.
  • Stakeholder Collaboration: Work closely with internal teams (course designers, tech support, instructors, course SPOCs) to manage program timelines, ensure alignment of deliverables, and identify areas for process improvement.
  • Process Improvement: Identify opportunities to streamline program delivery, enhance learner satisfaction, and implement best practices for efficiency.
  • Quality Control: Ensure that all learning communications adhere to quality standards and branding guidelines set by the process.
Qualifications
  • Bachelor's degree in a relevant field or equivalent qualification.
  • Excellent Communication: Strong written and verbal English communication skills are essential.
  • Adaptability to Business Needs: Ability to respond to tickets, chats, and out-calling as per business requirements.
  • Customer-Focused: Demonstrated experience in a customer support role with the ability to resolve learner inquiries professionally and effectively.
  • Tech-Savvy: Ability to quickly adapt to new software platforms and tools, with an interest or background in EdTech being a plus.

Benefits include working with a collaborative team and opportunities for professional growth. We prioritize diversity and equal employment opportunities for all employees and applicants.

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