Technical Support Specialist

1 week ago

Palakkad, Kerala, India beBeeITSpecialist Full time ₹ 50,00,000 - ₹ 80,00,000

About our company

We are a global leader in digital transformation, partnering with startups, SMEs, and large enterprises across various industries since 2004. Our team of passionate professionals transforms visionary ideas into groundbreaking realities by delivering cutting-edge mobile apps, robust web platforms, and comprehensive IT solutions.

Our expertise spans healthcare, finance, education, retail, and more, allowing us to craft tailored solutions that exceed expectations. We prioritize innovation and quality, building lasting relationships based on trust and transparency, and have successfully delivered hundreds of projects that drive tangible business outcomes.

We are seeking enthusiastic and customer-focused IT specialists to provide first-line technical support for Microsoft services and desktop environments. This role involves troubleshooting, resolving IT issues, and ensuring a smooth end-user experience.

Key Responsibilities:

  • Serve as the first point of contact for IT support via email, phone, or ticketing system.
  • Provide basic troubleshooting for Microsoft applications (Outlook, Teams, OneDrive).
  • Support desktop environments: Windows OS, device setup, drivers, and peripheral support.
  • Assist with user account management in Azure AD / Office 365 (password resets, license assignment, MFA setup).
  • Escalate complex issues to senior engineers while documenting troubleshooting steps.
  • Maintain accurate logs of issues and solutions in the ticketing system.
  • Provide end-user guidance on IT policies, best practices, and security awareness.

Required Skills & Qualifications:

  • Basic knowledge of Microsoft applications (Outlook, Teams, OneDrive).
  • Familiarity with Windows 10/11, desktop/laptop hardware, and network fundamentals (TCP/IP, DNS, VPN).
  • Office365 admin portal, Exchange online, Teams, SharePoint, Azure (must have)
  • Strong communication and problem-solving skills.
  • Ability to work in a team environment and provide excellent customer service.

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