
Service Operations Specialist
1 day ago
Job Title: Service Operations Manager
">- Servicing press part tooling customers with excellence.
About the Role:
This is an exceptional opportunity to lead service operations for a prestigious organization. If you have experience in pharma engineering and tooling, this could be the perfect fit. You will manage service delivery, ensuring timely execution of Annual Maintenance Contracts (AMCs). Your responsibilities will include resolving customer complaints proactively and mentoring junior engineers.
Key Responsibilities:
- Manage service delivery across departments for smooth performance.
- Ensure compliance with pharma engineering standards and safety protocols.
- Lead teams effectively and drive continuous improvement in service quality and customer satisfaction.
- Collaborate with sales and R&D teams for customer feedback and product enhancements.
- Maintain accurate records and reports on service performance.
Qualifications:
- Bachelor's degree in Mechanical Engineering or a related field.
- A minimum of 8-10 years' experience in pharma engineering/tooling industry.
- Proven leadership and team management skills.
- Strong technical support capabilities.
- Ability to handle audits and regulatory compliance.
- Excellent communication and relationship-building skills.
About the Location:
The ideal candidate should be based in Mumbai, India. This role offers an excellent opportunity for career growth and development.
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