Technical Support Expert with Innovative Problem-Solving Skills
2 weeks ago
At Eltropy, we are seeking a highly skilled Technical Support Specialist to join our team. This role requires an individual who can lead, collaborate, and innovate to resolve complex technical issues.
We are looking for someone with strong networking and cloud computing knowledge, as well as excellent communication skills. The ideal candidate will have experience working in Enterprise SaaS companies, particularly in the B2B space, and have a proven track record of managing multiple concurrent tasks and customer issues.
The successful candidate will be responsible for troubleshooting integrations with core banking systems, creating workarounds, and championing fast fixes by Engineering. They will also be expected to drive product enhancements that accelerate and facilitate customer self-onboarding and self-support.
To succeed in this role, you must possess strong analytical skills, be able to visualize bugs and failures using detailed server logs, and have experience working with remote teams. A Bachelor's degree in Computer Science or equivalent practical experience is required.
In terms of salary, we offer a competitive package, estimated to be around $80,000 - $110,000 per annum, based on industry standards and location. This figure may vary depending on your level of experience and qualifications.
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