Salesforce Technical Innovation Specialist

9 hours ago


Delhi, Delhi, India RingCentral Full time

We're on the hunt for a skilled Salesforce Technical Support Engineer who not only excels at problem-solving and analytics but also possesses a keen business sense and a knack for technical innovation. At RingCentral, we value expertise in Salesforce development, troubleshooting, and debugging.

Key Responsibilities
  • Provide technical support to global Quote-to-Cash Salesforce applications across Sales organization by resolving production issues as per priority with adherence to SLA.
  • Apply your troubleshooting and debugging skills, along with extensive knowledge of systems, databases, and applications, to determine the root cause of an issue.
  • Adjust your communication style to suit the customer's level of expertise.
  • Manage problem intake and coordinate escalations as needed.
  • Support and triage critical issues, especially those related to integrated system functionalities.
  • Maintain functional and technical knowledge required for supporting multiple business processes within the QTC workstream that includes Lead to Opportunity, Quote to Contract, Orders, Billing, Renewals.

What We Need From You:

  • Technical Proficiency: Salesforce development experience using Apex, SOQL, SOSL, Flows, Lightning, and LWC. Your toolbox should also include a strong command of one or more general-purpose programming languages (Java, JavaScript, or another scripting language).
  • Database Skills: Hands-on experience with SQL or other databases, demonstrating your ability to manage and manipulate data effectively.
  • SDLC: Familiarity with the Salesforce Development Lifecycle.
  • Version Control: Proficiency in using Version Control Systems.
  • Integration Experience: A proven track record of using Salesforce.com APIs for integrating Salesforce with external systems using connectors, SOAP/REST APIs.
  • Communication: Exceptional communication skills, ensuring smooth collaboration across teams and with stakeholders.

As a Salesforce Technical Support Engineer at RingCentral, you can expect a competitive salary range of $120,000 - $180,000 per year, depending on location and experience. If you're passionate about Salesforce and have a keen eye for technical innovation, we encourage you to apply for this exciting opportunity.



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