D2C Operations Manager

2 weeks ago

Mumbai, Maharashtra, India beBeeLeadership Full time ₹ 10,00,000 - ₹ 15,00,000

Job Overview

We are seeking a talented professional to fill the role of D2C Operations Manager.

  • Auditing calls for agents and developing a proper feedback mechanism is crucial in this position.
  • The ideal candidate will design training plans as per quality audit findings and ensure timely execution.
  • You will understand customer needs and requirements to develop effective quality control processes.

Benefits

  • Digitalization and automation to build efficiency and reduce workload.
  • Business intelligence inputs and value addition for process improvement.
  • Standardizing SOPs based on client deliverables and implementation.

Requirements

  • Motivating team members and making informed decisions quickly.
  • Creativity and resourcefulness in problem-solving.
  • Strong analytical and communication skills.

What We Offer

  • Opportunities for growth and development.
  • A collaborative and dynamic work environment.
  • A competitive salary and benefits package.

Key Performance Indicators

  • Week-on-week review with agents on quality scores to identify gaps and bridge them.
  • Implementing QC tools for various types of analysis.
  • Preparing business review decks for monthly and quarterly analysis.

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