
Executive Learning Specialist
2 weeks ago
We are seeking a skilled Trainer to lead impactful training programs across new hires, existing team members, and supervisory staff.
This role is integral in improving performance through structured training interventions, product knowledge assessments, and continuous upskilling.
The trainer will be responsible for building relevant training materials, maintaining robust training reports and dashboards, and providing insights to leadership on team learning progress and areas for improvement.
- Conduct onboarding and induction programs, deliver training on soft skills, process, product, and systems.
- Ensure smooth assimilation into company policies and tools, evaluate learning effectiveness through assessments, quizzes, and role-plays.
- Collaborate with Quality and Operations teams to identify performance gaps, design and execute targeted refresher sessions and skill-enhancement modules.
- Track pre- and post-training performance to measure impact and efficacy.
Key Responsibilities Include:
Training Need Interventions (TNI)Design and execute targeted refresher sessions and skill-enhancement modules, track pre- and post-training performance to measure impact and efficacy.
Product Knowledge & Supervisor AssessmentsCreate and manage product knowledge tests for front-line and supervisory teams, conduct Supervisor Readiness assessments to evaluate leadership competencies.
Update TrainingStay abreast of new product launches, policy updates, and process changes, conduct timely refresher training for impacted stakeholders.
Reporting & DocumentationMaintain up-to-date training dashboards, attendance logs, and test results, generate regular reports on training coverage, scores, and intervention effectiveness.
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