Channel Operations Manager

3 days ago

Bengaluru, Karnataka, India beBeeLeadership Full time ₹ 9,00,000 - ₹ 15,40,000
Job Title: Channel Team Lead

We are seeking an experienced and skilled professional to lead our channel team at Amazon. As a Channel Team Lead, you will oversee the operations of our delivery centers, ensuring exceptional customer service.

Key Responsibilities:

  • Account Identification & Acquisition: Identify potential retail stores for partnership and onboard new accounts in the assigned territory.
  • Account Management: Manage and drive the growth of channel partners/stores' business with Amazon, building and executing strategic account plans.
  • Field Visits: Conduct regular visits to targeted stores to enable networking with new product launches and partnering with operations and other teams.
  • Training: Deliver training and coaching on Amazon processes, products, operating model, and SOPs.
  • Reporting: Maintain and publish routine reporting on store performance and business with Amazon, providing recommendations and action plans based on data.
  • Team Management: Build and manage a multi-layer team, driving performance through on-the-job coaching and mentoring.
  • Set expectations, provide clear status communications, and manage relationships with acquired/assigned stores for mutual growth.

Required Skills and Qualifications:

  • Strong leadership capabilities and people management skills.
  • Ability to work under pressure situations and ambiguous scenarios.
  • Good communication skills, with ability to communicate and explain goals to individuals and the team.
  • Listening skills, gaining input and commitment from all involved in delivering their specific part.
  • Strong bias for great customer service, engaging the team in developing understanding of Customer Experience and knowledge of what customers need/expects.
  • High ownership, following through to ensure delivery of changes/solutions/services that fulfill customer needs.
  • Analytical skills, effectively analyzing and interpreting information to identify key facts and validate alternatives.

Basic Qualifications:

  • Bachelor Degree or MBA.
  • Preferably from Sales/Telecom background.
  • Advanced Excel and Communication skills.
  • Operations/People Handling skills.

A Day in the Life:

  • Ability to work in ambiguous situations.
  • Good communication skills, with ability to communicate and explain goals to individuals and the team.
  • Strong bias for great customer service, engaging the team in developing understanding of Customer Experience and knowledge of what customers need/expects.
  • High ownership, following through to ensure delivery of changes/solutions/services that fulfill customer needs.

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