Healthcare Customer Support Representative

22 hours ago


Nalgonda, Telangana, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 12,00,000

We are seeking a highly motivated and experienced professional to deliver exceptional customer service and convert leads into new business opportunities.

Key Responsibilities
  • Product Support: Provide technical guidance and training to customers on our healthcare products, troubleshoot and resolve customer complaints and issues, develop and deliver product usage demos, and collaborate with cross-functional teams to resolve customer issues.
  • Lead Conversion: Work closely with the marketing team to convert leads into new business opportunities, follow up with leads to schedule appointments and consultations, and provide product information and benefits to leads.
  • Patient Engagement: Engage with patients to understand their needs and preferences, provide personalized support and guidance to patients, and foster strong relationships with patients to drive loyalty and retention.
  • Data Entry and Reporting: Accurately enter patient data and interactions into our CRM system and generate reports on patient interactions, lead conversion, and sales performance.

The ideal candidate will possess a degree in Life Sciences, Pharmacy, or related field, 2-8 years of experience in sales and customer support in the healthcare industry, a proven track record of success in sales and customer support, strong knowledge of healthcare products and regulations, and excellent communication, interpersonal, and problem-solving skills.



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