Senior Program Support Manager

1 day ago


Alleppey, Kerala, India beBeeProfessional Full time ₹ 7,50,000 - ₹ 15,00,000
Program Support Specialist

We are seeking a dedicated professional to support our LATAM region programs and enhance learner satisfaction.

Key Responsibilities
  • Learner Engagement: Respond to inquiries across all communication channels, ensuring timely and accurate resolutions.
  • Collaboration: Coordinate with internal teams to manage program timelines and address learner concerns efficiently.
  • Process Enhancement: Identify and implement improvements to enhance program delivery and learner experience.
  • Quality Assurance: Ensure all communications meet quality standards and brand guidelines.
  • Admissions & Enrollment Management: Process applications, ensure eligibility, and maintain timely admissions workflows.
  • Support Services: Handle inquiries related to enrollment, payments, refunds, deferments, course access, and certificates.
Requirements
  • Language Skills: Proficiency in Spanish/Portuguese and English is mandatory.
  • Work Flexibility: Willingness to work flexible hours, including night shifts, and manage communication channels.
  • Education: A bachelor's degree is preferred.
  • Customer Support Experience: Prior experience in customer service or learner support roles is essential.
  • Technical Skills: Familiarity with LMS, digital learning tools, or CRM platforms is a plus.

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