Business Unit Leader

5 days ago


Hubli, Karnataka, India beBeeLeadership Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Senior Manager/Associate Director Job Description

This is a senior-level role responsible for leading a business unit and driving team performance.

Key responsibilities include:

  • Leading the business unit and ensuring daily service level metrics are met while maintaining a high level of accuracy.
  • Providing mentorship and development to direct reports and meeting defined quality, customer experience, and efficiency requirements.
  • Overall accountability to internal and external stakeholders for specific engagement.
  • Managing claim personnel, including hiring, training, performance assessment, planning, and delegation of workload.
  • Ensuring a deep understanding of the practice and portfolio objectives and driving strategy for assigned portfolios.
  • Driving transformation projects from operations, digital asset implementation, and standard methodologies' framework.
  • Engaging with customers to understand and address customer pain points.
  • Providing direction and mentorship to the operations team for delivery of goals and promoting a learning culture.

Mandatory Capabilities/Skills /Years of Experience:

  • Minimum of 14 years of experience within the relevant domain and skill.
  • Experience managing complex service delivery, multi-group, multi-disciplinary projects preferably in the L&A Domain.


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