Technical Product Specialist

1 week ago

Pune Chennai Hyderabad Secunderabad Telangana, India beBeeCustomerService Full time US$ 50,000 - US$ 1,00,000
Key Responsibilities

As a technical specialist, you will be responsible for working a schedule based on business needs that may include nights, weekends and public holidays in the retail store. This role requires you to reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.

Requirements
  • You should have strong technical expertise of Apple products and services.
  • Be able to follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.
  • Navigate customer service issues with care and strong interpersonal skills.
  • Consistently learn about and deepen your understanding of Apple products and services and third-party products to enhance the customer experience.
  • Work in a fast-paced environment and balance multiple tasks at the same time.
  • Work well in a team environment, demonstrating shared responsibility and accountability with other team members.
  • Be trusted with sensitive or confidential information, keeping with core values.
  • Be curious and open to learning from others and helping each other grow.
Benefits
  • This role offers opportunities for personal and professional growth.
  • Collaborative and dynamic work environment.
  • Continuous training and development programs to enhance your skills and knowledge.
About Us

Our organization is committed to providing excellent customer service and supporting our employees in their career goals.

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