Technical Product Specialist

21 hours ago

Hyderabad, Telangana, India beBeeSoftware Full time ₹ 80,00,000 - ₹ 1,50,00,000

Job Title: IT Product Specialist

About the Role

We are seeking a highly skilled IT Product Specialist to play a pivotal role in helping customers successfully implement and use our software.

Key Responsibilities
  • Customer Support: Provide technical assistance and troubleshooting to customers, resolve issues related to software installation and runtime, licensing, to ensure minimal downtime.
  • Product Ownership: Define and own the long-term vision for the IT-facing components of our software, proposing and prioritizing key feature improvements.
  • Cross-Functional Collaboration: Collaborate closely with development, QA, and product teams to align IT-facing product features with overall business goals and customer needs.
  • Project Management: Oversee concurrent development projects and participate in sprint planning, standups, and retrospectives to deliver timely feature updates.
Requirements
  • BS/BA in Information Technology, Engineering, Computer Science, or other similar technical degrees.
  • Relevant fields of study: Software Engineering, IT Systems, or Network Administration.
  • 3-5 years of experience in technical support, product management, or IT-related roles, preferably in the software or engineering industry.
  • Prior exposure to customer-facing support roles, particularly in a technical capacity (e.g., support engineer, product specialist, or customer success).
  • Experience with software installation, licensing management tools (e.g., FlexNet, Sentinel), and troubleshooting complex issues.
  • Familiarity with various operating systems (especially Linux, but also Windows) and understanding of software installation and configuration processes across platforms.
  • Knowledge of Python or similar scripting languages.
  • Excellent written and verbal communication skills in English.
  • Ability and willingness to work from 3 pm to 11.59 pm IST to allow collaboration with global teams.

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