Customer Success Officer

5 days ago


new delhi, India Planyourworld Training Academy Full time

Job Title: Customer Success OfficerLocation: Saket, New DelhiEmployment Type: Full-TimeJob Summary:We are seeking a proactive and customer-focused Customer Success Officersto help customers in completing the course. Keep the customers engaged,resolve their queries, and ensure timely completion of course. The idealcandidate should possess excellent communication skills, problem-solvingabilities, and a customer-first approach.Key Responsibilities:Handle outbound calls to support customer.Provide accurate information about products/services, learning journey tocustomers.Maintain customer records and update databases with accurate details.Follow-up with customers to ensure resolution and course completion.Achieve daily/weekly/monthly targets related to customer service metrics.Adhere to company policies, compliance, and quality standards.Qualifications & Skills:Graduate in any discipline.Prior experience in team handling, customer service, call centre, or relatedfield preferred.Excellent verbal and written communication skills(English/Hindi/regional language as per requirement).Strong listening, problem-solving, and interpersonal skills.Ability to multitask and work in a fast-paced environment.Proficiency in MS Office and CRM tools is an added advantage.Package:CTC 3 lacsAttractive performance linked bonus.



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