Customer Success Manager

18 hours ago


New Delhi, India Recro Full time

Job Details: Job Title:Partner Success – EdTech Location:Hybrid (3 days from office)Work Schedule: Shift Timings: 5:30 PM – 2:30 AM or 6 PM – 3 AM (Two-way cab provided) 5 days working, 2 consecutive offs Additional Shift Allowance: ₹750/dayAbout the Role We are looking for aParnerer Successwith strong experience in interacting withUS-based customers . The ideal candidate should have prior exposure to theEdTech industryand a mission-oriented career focus in the education space. You will work closely with global customers, ensuring smooth onboarding, consultation, and technical support.Key Responsibilities Managecustomer interactions via calls, emails, and virtual meetingswith US-based clients. Act as a trusted advisor byunderstanding customer needsand providing the right EdTech solutions. Handlecustomer success, consultation, and technical supportrequests effectively. Document issues, track progress, and ensure timely resolution. Collaborate with internal teams to improve product adoption and customer experience. Provide feedback to product/engineering teams based on customer insights.What We Offer Competitive CTC +₹750/day shift allowance . Hybrid model with 3 days working from office. Career growth opportunities in theEdTech domain . Exposure to working withinternational clients.



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