Customer Success Analyst
5 hours ago
Job Title: Customer Success Analyst / Product AnalystExperience: Freshers (Education domain preferred)Location: Chennai – PallikaranaiWork Mode: On-site (Office)Number of Positions: 6Languages: English and Hindi (preferred)About the RoleWe are looking for dynamic and detail-oriented Customer Success Analysts / Product Analysts to join our growing team. This role is ideal for recent graduates who are passionate about technology, customer engagement, and product innovation. You will act as a key bridge between customers, the product team, and engineering — ensuring smooth onboarding, successful adoption, and continuous improvement of our platform.Candidates with an interest or background in Education Technology (EdTech) will be given preference.Key ResponsibilitiesCustomer Success & Support- Manage and deliver customer support services efficiently. - Execute implementation and support activities in alignment with defined processes. - Ensure timely milestone sign-offs and proper follow-up on invoicing schedules. - Act as a liaison between customers, the Product team, and Engineering teams to ensure clear communication and effective resolution of issues. - Ensure high levels of customer satisfaction through proactive problem-solving and engagement.Product Analysis & Insights- Analyze product usage patterns, support tickets, and feedback using platforms such as Freshdesk, Redmine, or Jira. - Identify product enhancement opportunities and report usability challenges. - Translate customer feedback and needs into structured product requirements and user stories. - Support product roadmap planning with insights and impact analysis. - Participate in product testing, validation, and release readiness activities.Customer Journey Optimization- Review customer journeys regularly to identify friction points and suggest improvements. - Collaborate with Customer Success Managers (CSMs) to ensure seamless onboarding, user training, and adoption. - Contribute to customer engagement strategies that improve user retention and satisfaction.Key Expectations- Strong communication skills — both written and verbal. - Ability to manage customers professionally and empathetically at various levels. - Analytical mindset with strong problem-solving and logical reasoning skills. - A proactive, go-getter attitude focused on achieving customer success. - Willingness to travel within India and internationally when required.Preferred Qualifications- Bachelor’s Degree in Engineering, Computer Science, Business, or related fields. - Certification or project experience in Customer Success, Product Management, or Data Analytics is an added advantage. - Interest or prior exposure to Education / EdTech industry.Why Join Us- Be part of a fast-growing technology team transforming education through innovation. - Opportunity to learn directly from senior Product and Customer Success leaders. - Exposure to global clients and diverse technology environments. - Growth-oriented work culture with continuous learning opportunities.
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Customer Success Manager
3 days ago
Delhi, Delhi, India Thynk Success Full timeAre you passionate about driving client growth and building long-lasting partnerships? Thynk Success — a performance-driven marketing agency specializing in the education sector — is looking for a Customer Success Manager to join our growing team.Key Responsibilities:Serve as the main point of contact for clients to manage relationships and ensure...
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Customer Success Analyst- PST/Night shift
4 days ago
New Delhi, India Diligente Technologies Full timeJob Title: Customer Success AnalystLocation:Noida / Chennai Employment Type:Full-Time Experience Level:Mid-Level (Minimum 4 Years Experience required) Night Shift timings:9pm - 6am IST (US Pacific hours) WORK FROM OFFICE / ONSITE Reports to:Head of Customer SuccessRole Overview As a Customer Success Analyst, you’ll be the part of the customer success team...
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Customer Success Manager
2 days ago
New Delhi, India Algonomy Full timeROLE :Manager – Customer Success (Open Position – 1) LOCATION :Bangalore REPORTING TO :VP, Customer Success EXPERIENCE :>6 YearsBRIEF DESCRIPTIONAs aClient Success Manager (CSM) , you will be the trusted advisor and strategic partner for our enterprise retail clients. You will own customer relationships post-deployment, ensuring clients derive maximum...
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Customer Success Associate
4 weeks ago
New Delhi, India OneCap Full timeOneCap is a VC backed AI-powered FinOps startup that helps businesses streamline finance operations. We’re scaling rapidly with customers and ecosystem partners across India.Role Overview We’re looking for Customer Success Associates with 1+ year of experience in finance or customer-facing roles. You’ll work closely with product & sales teams and...
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Customer Success Associate
2 weeks ago
New Delhi, India OneCap Full timeOneCap is a VC backed AI-powered FinOps startup that helps businesses streamline finance operations. We're scaling rapidly with customers and ecosystem partners across India.Role OverviewWe're looking for Customer Success Associates with 1+ year of experience in finance or customer-facing roles. You'll work closely with product & sales teams and customers to...
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Customer Success Intern
3 weeks ago
New Delhi, India Graphy Inc. Full timeCustomer Success InternLocation: On-site | Bengaluru, KarnatakaTimings: 11:00 AM - 8:00 PMStipend: INR 20,000 per monthCompany: Graphy Inc.Company Website: https://graphy.comAbout Graphy: Graphy is a leading Creator SaaS platform empowering creators to launch and scale their knowledge businesses online. We are passionate about helping creators succeed and...
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Customer Success Associate
4 weeks ago
New Delhi, India Track3D Full timeJob Description: Customer Success Associate Location:Hyderabad, India (Full-time, Onsite)About Track3D At Track3D, we’re building the future of construction monitoring with ourReality Intelligence Platform . By turning real-time visual data into AI-powered insights, we help owners, general contractors, and trade partners track progress, reduce disputes,...
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Customer Success Lead
5 hours ago
New Delhi, India ZocialOne Full timeZocialOne is building the future of AI-powered social media marketing for creators and small businesses. Over 100,000+ users rely on our platform to create content, stay consistent, and grow across Instagram, Facebook, LinkedIn, Google Business, and more.We’re now looking for a Customer Success Leader who can build, own, and scale the entire customer...
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Customer Success Manager
3 weeks ago
New Delhi, India Praan Full timeAbout PraanPraan is a deep-tech startup committed to democratizing clean air through innovative technology solutions. We are focussed on delivering outstanding customer experiences and building strong, long-lasting relationships with our clients.Role OverviewAs a Customer Success Manager at Praan, you will be the primary point of contact for our customers,...
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Customer Success Manager
2 weeks ago
New Delhi, India Praan Full timeAbout Praan Praan is a deep-tech startup committed to democratizing clean air through innovative technology solutions. We are focussed on delivering outstanding customer experiences and building strong, long-lasting relationships with our clients.Role Overview As a Customer Success Manager at Praan, you will be the primary point of contact for our customers,...
