Customer Success Analyst- PST/Night shift
4 days ago
Job Title: Customer Success AnalystLocation:Noida / Chennai Employment Type:Full-Time Experience Level:Mid-Level (Minimum 4 Years Experience required) Night Shift timings:9pm - 6am IST (US Pacific hours) WORK FROM OFFICE / ONSITE Reports to:Head of Customer SuccessRole Overview As a Customer Success Analyst, you’ll be the part of the customer success team to help create knowledge base, FAQ’s, maintain customer relationship system, and successfully onboard new customers post-sale. Your mission is to ensure they derive maximum value from our product, achieve their desired outcomes, and have a seamless, positive experience. You’ll play a key role in onboarding, support, customer education, and renewal strategies.Key Responsibilities Act as a trusted advisor to customers, guiding them through onboarding, product adoption, and usage best practices. Proactively manage customer relationships and develop strategies for engagement, retention, and satisfaction. Build and maintain a scalable knowledge base, including FAQs, help guides, and tutorial content. Create and execute customer success email campaigns (e.g., onboarding series, product updates, renewal reminders). Monitor key customer health metrics and take action on churn risks or upsell opportunities. Collaborate with Sales, Product, and Support teams to provide feedback and improve the customer experience. Maintain accurate records of customer interactions and insights in HubSpot and other customer success platforms.Requirements Bachelor’s degree in business, Communications, Marketing, or related field. 4+ years of experiencein a Customer Success, Account Management, or Customer Support role at a SaaS company. Demonstrated experience setting up and managing customer-facing knowledge bases and educational content. Proven ability to craft engaging and strategic customer success emails and campaigns. Strong verbal and written communication skills with a proactive, empathetic approach to customer engagement. Experience with HubSpotCRM or similar tools is highly preferred. Familiarity with customer success platforms (e.g., Intercom, Zendesk, Gainsight, or similar) is a plus. Will be working US Pacific Standard Time.
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Customer Success Associate
1 week ago
New Delhi, India Predis.ai Full timeTLDR Type:Hybrid Office Location - Bavdhan, Pune CTC -Upto 5LPA Experience -1+ Years Job Description - Engage with customers, understand their needs, advise them, and solve their problems. Serve as a key intermediary between our customers and the Product/Engineering teams. Please note that the night shift will be scheduled between 5 pm and 2.30 am.Who are...
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Customer Success Associate
4 days ago
New Delhi, India Predis.ai Full timeTLDRType:Hybrid Office Location - Bavdhan, Pune CTC -Upto 5LPA Experience -1+ Years Job Description - Engage with customers, understand their needs, advise them, and solve their problems. Serve as a key intermediary between our customers and the Product/Engineering teams. Please note that the night shift will be scheduled between 5 pm and 2.30 am.Who are we?...
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Cyber Security Analyst | Night Shift
3 weeks ago
New Delhi, India PSG Global Solutions Full timeAbout PSG Global SolutionsPSG Global Solutions is a leading Recruitment Process Outsourcing (RPO) provider, delivering outsourced recruiting support across key industries such as staffing, healthcare, retail, logistics, IT, and customer support. We combine offshore cost efficiency with high-performance standards to help our clients achieve their hiring goals...
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Cyber Security Analyst | Night Shift
3 weeks ago
New Delhi, India PSG Global Solutions Full timeAbout PSG Global Solutions PSG Global Solutions is a leading Recruitment Process Outsourcing (RPO) provider, delivering outsourced recruiting support across key industries such as staffing, healthcare, retail, logistics, IT, and customer support. We combine offshore cost efficiency with high-performance standards to help our clients achieve their hiring...
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Desktop Engineer
4 weeks ago
New Delhi, India Creatigrity Technologies Pvt Ltd Full timeCompany: Creatigrity Technologies Private LimitedLocation: 175, EPIP 2nd Phase, KIADB Industrial Area, Brookefield, Bengaluru, Karnataka – 560066Shift: Night ShiftPosition OverviewCreatigrity Technologies is looking for a Desktop Engineer with strong troubleshooting skills to provide end-to-end IT support across hardware, software, network, and...
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Customer Success Analyst
6 hours ago
New Delhi, India Camu Full timeJob Title: Customer Success Analyst / Product AnalystExperience: Freshers (Education domain preferred)Location: Chennai – PallikaranaiWork Mode: On-site (Office)Number of Positions: 6Languages: English and Hindi (preferred)About the RoleWe are looking for dynamic and detail-oriented Customer Success Analysts / Product Analysts to join our growing team....
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Night Shift Customer Care Executive
6 hours ago
New Delhi, India Accolades solutions Full timeCompany DescriptionAccolades solutions is an information technology and services company based in Karelibaugh, Vadodara, Gujarat, India.Role DescriptionThis is a full-time on-site role for a Night Shift Customer Care Executive located in Vadodara. The Customer Care Executive will be responsible for providing customer support, ensuring customer satisfaction,...
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Denodo Support Engineer
6 hours ago
New Delhi, India Insight Global Full timeMust Be able to start within 30 days. No Notice Period longerFull Time Permanent JobRate: 12-20 LPA depending on level of experienceREMOTE NIGHT SHIFT - 8:30pm IST - 5:30 AM ISTJob Description:Required Skills:- 5-7 years of experience within Denodo - Incident and Change Management Experience - Capacity Management and Life Cycle Management experience -...
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Senior Technical Recruiter
4 weeks ago
New Delhi, India AMISEQ Full timeBaner, Pune - 5 days a week onsite PST Shift (08:30 PM IST – 05:30 AM IST) (Preferred experience with MSP/VMS)Key Responsibilities: Source, screen, and evaluateIT professionalsfor various technical roles. Manage theend-to-end recruitment lifecycle , from job posting to onboarding. UtilizeATS (preferably Job Diva) platformsto track and manage candidate...
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Customer Success Executive
4 weeks ago
New Delhi, India StarApps Studio Full timeCustomer Success ExecutiveLocation: Pune (WFH)Shifts: Night (7 PM – 4 AM) / Early Morning (4 AM – 1 PM)About StarApps StudioStarApps Studio is a fast-growing, bootstrapped, and profitable B2B SaaS company empowering 25,000+ Shopify merchants, including 1,000+ Shopify Plus stores, with 6 highly-rated apps. With a $4M ARR and a goal to hit $10M, we rank...
